The COVID-19 has changed the way call centers across the world operate and offer services. It has also impacted businesses that outsource call center services for customer service, sales and marketing, and back-office support. But, much of these...

The data obtained from a certain source needs proper examining and summarization to determine the accuracy and validity of the data. It ensures completeness and quality of the final data that helps in accurate decision making. This entire process is terme...

Search Engine Optimization or SEO is one of the services provided by a SEO lead generation services provider. SEO empowers business owners to create well-structured websites with user-friendly interfaces that rank high in search engine results. SEO i...

For every business, sales are important, and sales come from leads. Lead generation techniques are many, but most companies prefer outsourcing to experts because it is cost-effective and result driven. Generating leads is one of the most daunting tasks fo...

Inbound call centers are responsible for handling enquiries and requests from customers and clients. Most BPOs offer inbound call center services, including multichannel answering support, upselling and cross-selling support, appointment schedul...

The volatile and complicated business scenarios for the BFSI sector are responsible for rapidly changing market drivers, compliance and regulations. The substantial changes are brought forth by the COVID-19 crises in the banks, insurance and finance insti...

Any call center services company has gone though a lot of changes in the year 2018. From cloud communications to social media and virtual agents, there was a whole new gamut in front of call centers to cope with. This year is more of an era where strategi...